| VENDOR | Cancellation Policy | Refunds & Return Policy | Shipping Policy | Customer Taxes and Import Duties | Customer Services Total Scores |
Customer Services Ranking |
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| Cancellation Time Limit | Cancellation Cost | Scores | Description | Scores | Shipping Method | Assembly + Shipping Time |
Scores | Description | Scores | |||
| joylovedolls.com | 24hrs | 20% re-stocking fee for your canceled orders | 5 | Do not offer returns for any other reason other than a product damaged on arrival. | 7 | Free shipping to most countries via Ups, FedEx, DHL, EMS for orders over $100. | process and shipping time for 7 – 20 days | 8 | Only pay and handle custom to USA, Europe & UK | 7 | 27 | 9 |
| kanojotoys.com | 24hrs | 0 | 9 | Returns cannot be accepted | 0 | Free ship worldwide via DHL or Fedex | Within 5-6 weeks on average | 7 | Not responsible for tax or import duty | 0 | 16 | 20 |
| lovedolls.com | N/A | N/A | 0 | May return under the following conditions: If you’ve received the wrong item, or it is defective upon delivery. Unopened dolls may be returned within 14 days. |
9 | Free shipping globally to any country are are legally allowed to ship to, via UPS or Fedex. | Processing time 5 days, shipping time 7days. | 8 | handle all customs and import taxes | 10 | 27 | 9 |
| monamourtoujours.com or matproducts.biz |
24hrs | Free within 24 hrs. After 24hrs, 20% from the value of the Product order |
8 | THE SALE IS FINAL, and it cannot be cancelled or returned for any reason, except due to a defect. | 5 | Shipping is free for most orders. Certain countries require additional shipping fees. | Minimum of 5-7 business days for shipping | 6 | The Buyer is solely and exclusively responsible for all taxes, duties, and fees that may be levied upon any Product | 0 | 19 | 19 |
| myrobotdoll.com | 24hrs | All orders cancellation will incur a transaction fee of $100 + 7% of the order amount. | 6 | Return possible for faulty Items, damaged Items. 14 days for a full refund within EU if not used. | 8 | Free worldwide express shipping in discreet & sealed packaging | Depending on different countries and the Covid-19 situation. | 7 | Differ in countries. | 8 | 29 | 7 |
| realdoll.com | Before the production has begun | 10% cancellation fee | 8 | No return policy,No refunds are given on completed products | 0 | International shipping and handling starts at $900 on dolls to most countries ($1100 to Australia and New Zealand), via UPS, Federal Express,or the United States Postal Service | Lead times vary depending on specific product, customization requests, time of the year, and doll body ordered | 6 | Buyer is responsible for import taxes and fees | 0 | 14 | 22 |
| realistic-love-doll.com | 3 days | Free in 3 days. After 3 days to pre-shipping,canceling fee will be $150.After your agreement to ship the order, the cancellation will not be available. | 9 | Offer refunds or compensation only if the doll suffers any damages during the shipping or if the doll suffers inner conception’s defects. | 8 | Free shipping to any country where the love dolls are not restricted products, via FedEx, UPS or DHL | Processing time around 2 weeks, shipping + clearance time around 2 weeks | 7 | US and Canada no Import taxes | 6 | 30 | 4 |
| sexdoll.com | 24hrs | N/A | 5 | Return and/or refund of defective or damage dolls which are unused. | 9 | Free shipping for USA, Canada, and most of Europe via FedEx/UPS | 2-3 weeks processing time, 4-7 days shipping | 7 | Import tax is the responsibility of the customer for non-USA orders | 5 | 26 | 14 |
| sexdollgenie.com | 24hrs | $150 | 7 | Unused dolls can be compensated, repaired, or replaced if order isn’t right or has a significant defect. | 9 | Free Worldwide shipping with FedEx, DHL, and UPS | 3 – 6 weeks | 6 | Duty cleared in advance depends on districts, only for full-sized dolls | 7 | 29 | 7 |
| sexdolls.com | 24hrs | N/A | 5 | Return and/or refund of defective or damage dolls which are unused. | 9 | To all countries apart from India, Pakistan, UAE and Thailand, using FedEx or UPS | Ready for shipping within 7-14 days and delivery normally takes 3-7 business days. | 8 | Import Duties and VAT are levied by your local authority | 5 | 27 | 9 |
| sexdolls-shop.com | 3 days | 10% processing fee | 9 | Refunds if the doll gets lost. Replace if the doll received is defective or wrong. |
8 | Free Worldwide delivery with FedEx, DHL, or UPS. No delivery to any Islamic country, India. Delivery to Mexico at your own risks. Delivery to Russia costs $100 to $200 more depending on the doll. | 3-30 days depending on the district. | 7 | Customs clearance service only available if you live in the EU | 6 | 30 | 4 |
| sexyrealsexdolls.com | 24hrs | 20.0% from the value of the Product order after 24 hrs from ordering time | 8 | After a Product is shipped to Buyer, THE SALE IS FINAL, and it cannot be cancelled or returned for any reason. | 3 | Free Shipping Worldwide with FedEx, DHL(The Only Vendor of Real Lifelike Sex Dolls Shipping to India!!) | Production and shipping time be approximately 3 weeks(may vary depending on delivery location) | 9 | Depends on districts | 7 | 27 | 9 |
| sexysexdoll.com | Cancellation not allowed | Cancelling not allowed | 0 | NO RETURN If the damage is severe on arrival | 7 | Free Worldwide shipping via FedEx, UPS or DHL | Differ from location and brands, approximately 2-5 weeks. | 7 | No import duty in the US/Asia. Clear import duty in advance in European Union, Denmark, Sweden, Ireland, Russia, Eastern Europe & Japan. Customs might be collecting import duty when doll arrives in Norway, Canada, Australia, NZ & others. | 9 | 23 | 18 |
| siliconelovers.com | 24hrs | $184 / given as a discount coupon in the same amount | 8 | Customers have a right to return any items which are faulty or misdescribed. Returns policy lasts 30 days after the date of purchase or delivery whichever is later. | 8 | FREE worldwide shipping via Fedex + UPS | Processing and shipping altogether for 3 – 6 weeks depending on brand | 7 | All taxes and customs clearance fees are included in the price and taken care of by us whenever possible | 10 | 33 | 3 |
| siliconesexworld.com | 24hrs | 7% of the cancelled order | 8 | Have a functional return policy if the product received by the customer is damaged, tempered, or has received the wrong product, in certain conditions. CHECK CONDITIONSHERE.https://siliconesexworld.com/pages/shipping-returns |
9 | Free shipping globally via FedEx, DHL or UPS | Processing and shipping time: 3-6 weeks | 7 | Prices include all taxes and customs fees | 10 | 34 | 1 |
| silicone-sexy-doll.com | 48 hrs | N/A | 9 | Any claim relating to an apparent defect or damage during the delivery of a product, will have to be valid, be submitted within 48 hours of receipt of goods | 8 | Free international shipping to Australia, New Zealand, Japan, UK, Europe, Canada and USA, via DHL or FedEx | Production time for your sex doll is generally 7 to 14 business days, Shipping time is generally 7 days | 6 | No customs or import tax within the European Union | 7 | 30 | 4 |
| siliconwives.com | 24 hrs | $150 | 7 | Do not offer refunds for any other reason other than a product damaged on arrival. | 7 | Free Worldwide Shipping with FedEx or UPS | 2-5 weeks + 3-7 days | 6 | Not provide outside the United States | 5 | 25 | 16 |
| spartanlover.com | Not clear | 1. Ready-to-ship order: cancellation not allowed; 2. Made-to-order order: 40% cancellation fee |
5 | Provide a free replacement within 31 days of delivery if goods are defective, irreparably damaged or significantly not as described | 8 | Free Shipping Worldwide | Production time is 20 days +11 days shipping |
7 | USA: No taxes or fees. Other countries: There’s combined VAT and a Customs duty that you pay at checkout. |
7 | 27 | 9 |
| taketoys.hk | No time limit | Once the parcel is dispatched, only process the refund to you once the shipment is returned back. Shipping fee will be deducted from your refund. | 10 | 10 Days Return and Exchange Warranty | 10 | To any country where the love dolls are not restricted products via DHL. Delivery cost for other countries will be calculated for your order specially. | Period of manufacturing and delivery to HKG is 14-22 days or 20-38 days to other countries. | 6 | Buyer is responsible for import taxes depending on local custom | 0 | 26 | 14 |
| thedollchannel.com | Before shipping | 5% of the cancelled order | 8 | Any sex dolls delivered cannot be returned or refunded unless the doll is lost or damaged | 4 | Ship to other countries with unclear fees. In stock dolls are only available to ship within the United States for the listed price. | Not clear | 4 | Not clear | 0 | 16 | 20 |
| the-doll-house.com | Before the production has begun | Not clear | 7 | Only if you have received an incorrect item due to our error, or a defective item. | 7 | Not mentioned. | Standard TPE doll: 13days-24days on average. Top Sino and Gynoid dolls will take around 6-8 weeks, and another 4 weeks on top of that, if implanted hair is ordered. |
5 | Accept full responsibility for the payment of import duty and VAT for UK orders. Orders outside of Europe will be subject to import duties and taxes at the rate set in that country |
5 | 24 | 17 |
| yourdoll.com | Before shipping | Free before processing. From processing to pre-shipping, 20% of the cancelled order. |
9 | Either repair or replace the doll depending on the level of defect if the doll has not been used. | 7 | Free Worldwide Shipping via FedEx, DHL, or UPS | Approximated time is 8-15 days for manufacturing and shipping | 8 | All Customs duties and taxes are handled by the vendor | 10 | 34 | 1 |
Customer Services Score of Sex Doll Vendors
Sex Doll Vendor Rating
March 5, 2020
